Shipping and Returns
Customer satisfaction is the company’s No.1 priority. We try to ensure that each customer has a seamless experience on each transaction. However if due to unforeseen circumstances you are not happy with the product then the following terms apply for a mutually consented resolution of the situation. If an item you ordered from thedesigncart.com does not meet your expectations, please do write to us and we would be happy to assist you.
We, at The Gemskart are dedicated to offering you the best quality products. However, there is a remote possibility that while processing orders, minor errors might occur. We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
– The item may be damaged during transit.
– There is a manufacturing defect in the product.
– An incorrect item was shipped to you.
The following policy terms will apply in each of the above cases.
Incase you receive a damaged item or if you receive an incorrect item (different from what was ordered) or if a product is misrepresented on our site, please contact us by email or chat or phone within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. We will give you an instant resolution.
– We will ship a replacement product to you at the earliest possible time with no extra shipping cost to you.
– If the originally ordered item is no longer in stock then we will request you to choose an alternate item and ship the same to you with no extra shipping cost to you.
Important & Helpful Guidelines on Returns
* Custom Orders are not covered under the standard return policy. They will be treated separately on a case to case basis.
* Please reach out to us as soon as possible on firstname.lastname@example.org or +91 8860217612
* Please report your problem with the product within 24 hours of receiving the product in question.
* Please do not courier back an item to us without prior consultation with our customer relations team. It is critical that we verify the legitimacy of the claim. Requests for credit or replacement or refund shall not be entertained under such circumstances.
* Please be as specific as possible when describing the problem, as all returned items are examined for defects/variations.
* Please return your items using registered airmail/courier as advised in our return authorization mail. The shipping costs of sending the products back are to be borne by the customer unless an exception to this is agreed upon.
* Please return any package within 7 working days of confirmation from our end, with original packing & original condition. All returns are examined to verify customer claims. Upon confirmation, the amount is either refunded, credited or a replacement item is resent to the customer as has been mutually agreed.
* Sequins once cut as per designs are not covered under the standard return / cancellation policy.
* Certain threads and wires are not covered under standard returns policy.
* Custom Dyed products are not covered under standard returns policy.
* Certain fabrics once cut from bundles are not covered under standard returns policy.
* Certain branded products such as Swarovski & Prescioa are not covered covered under the return policy.
Terms Applicable for Issuance of Refunds
* Please note that no custom orders will be replaced, refunded or taken back.
* Refunds will be issued at the sole discretion of the company.
* Please note that refunds can take 7-10 working days to reflect in customer’s bank accounts. Customer’s corresponding banks may take 2-3 business days to post these to the customer’s accounts. Customers can check these credits in their next credit card statement / bank statement.
Notwithstanding the above or any other provision, the company is under no obligation to accept any returns or provide any replacements or exchange or store credit. The company has the sole discretion in deciding whether to accept the returns/ process refunds or not depending on the merit of the case.
In case certain products are reported out of stock after an order has been placed, customers will be requested to select alternate or similar items. If none of the alternate options are accepted by a customer, the company shall promptly issue a refund against the non-deliverable products.
Color & Description Disclaimer
The details of the products or product specifications (weight, colour, quantity, size, etc.) quoted with the product displays are only approximate values. These are non-standardized products and hence a slight variation can be expected in the actual product.
While every effort has been made to accurately reproduce colours, there may be minor variations in the colour of the actual product because of the nature of the product. Most of the products listed on the website are manufactured in different lots/batches and a slight variation in shape, colour size is characteristic of these products. The image shown on our website may differ from actual product due to lighting and digital photography and colour settings and capabilities of monitors.
Customers must place their order keeping in mind this minor variation in colour as seen on a computer screen against the actual colour of the physical product.